Fake Royal Mail – Lost/Missing package emails 
Spammers have been sending out emails purporting to be from Royal Mail to try and trick victims into downloading malware 


The emails have been identified by MX Lab, and confirmed as fakes by Royal Mail who have received thousands of calls and emails about them. They have been sent from a spoofed address called “Royal Mail Group” and read:

Mail – Lost / Missing package – UK Customs and Border Protection 
Royal Mail has detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation, or if the package requires a formal entry) the RM International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released. 
Please fulfil the documents attached.

If you receive one of these emails you should delete it immediately, report it to Action Fraud (0300 123 2040) and don’t download the attached zip file. 
Fraudsters are opportunistic and know that during the Christmas period many of us are waiting for deliveries and parcels – if you are waiting for a delivery from Royal Mail and it is late you should contact them directly. 
Advice from Royal Mail

  • Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
  • Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
  • Royal Mail will never include attachments unless the email was solicited by customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
  • Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.

The Royal Mail have notified the National Fraud Intelligence Bureau, which is responsible for collating information on such incidents and wherever possible disrupting the activity of fraudsters. 


About Roger Nield MBE

Safety Director for the SMPL Organisation and supporting our Vulnerable Veterans Programme.
This entry was posted in Crime, Crime prevention, Runnymede Residents and tagged , , , , . Bookmark the permalink.

3 Responses to Scams

  1. johndubyah says:

    Had another variant today – and ALMOST got taken in, despite considering myself normally clued up enough to spot them. Received an email on my iPad (allegedly) from BT claiming my latest payment could not be processed and asking me to verify my payment details TODAY to avoid connection being disrupted, by clicking on a link to their site: So I did. I logged in and was diverted to a page asking me to verify my details which I started doing. Then I thought better of it and found that indeed my email client on my main PC had identified this as junk mail. I aborted the update but had still ‘logged in’ so I have probably revealed my login at the very least. Beware!

  2. Bill Sheils says:

    Also look out for phishing emails that look like they are from amazon. Don’t open the attachment!

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