Surrey County Council Flooding update

Flood - Rain - Car - Surrey County CouncilMore sandbags have been delivered as response teams continue to help areas of Surrey affected by severe flooding.

Surrey firefighters have rescued more than 860 people from flooded homes near the Thames in the last four days as water levels are set to remain high well into next week.

Teams from Surrey Fire and Rescue Service, Surrey Police, the Environment Agency, the military and local borough councils have been working together to respond to flooding relating to nine severe warnings in place from the Berkshire border to Walton-on-Thames.

In addition to more than 45,000 sandbags distributed by agencies across the county, several thousand more arrived overnight and have been given to affected boroughs today, with many more due to follow.

With current forecasts predicting Thames levels will remain high well into next week, emergency services, local councils and the military continue to help those most at risk, especially vulnerable people.

There is a rest centre set up to help residents affected by flooding is at Woodham & New Haw Centre, Amis Avenue, New Haw KT15 3ET (Runnymede).

To contact your local authority, call Elmbridge Council on 01932 247549, Spelthorne Council on 01784 451499, Runnymede Council on 01932 355700 and Surrey County Council on 03456 009 009.

The county council is continuing to check that the most vulnerable people are safe, and residents are being urged to check on any neighbours they think may need help.

A number of people have come forward over recent days offering to volunteer their help. Anyone wishing to volunteer is asked to go to their local district or borough council, while anyone offering the services of their 4×4 vehicle are asked to email

Drivers are being urged to park in designated parking spaces as abandoned or badly-parked vehicles are causing delays to the flood response operation, including blocking access.

If you are in danger and have an emergency, dial 999. If you need non-emergency advice, contact your borough council’s helpline or the Environment Agency’s hotline.

Residents and motorists are being urged to remain vigilant and keep updated on flood alerts and weather warnings and to use caution when out and about.

In particular, motorists are urged not to drive into flood water. The water hides dips in the road, or the road may even have been washed away. The car may stall or the driver lose control.

Advice on what to do after flooding can be found on the Environment Agency and Public Health England websites. Residents whose insurance policies cover flooding should contact their insurers at the earliest possible opportunity.

Public Health England is advising people across the country that it is sensible to wash hands thoroughly with soap and water after coming into contact with floodwater, and seek GP advice or call the NHS helpline on 111 if they feel ill.

Residents can find out the latest on river flooding and the weather by visiting the Environment Agency and Met Office websites.

To contact the Environment Agency’s floodline, call 08459 881188. To report a power cut, contact UK Power Networks on 0800 783 8866 or SSE.

Water supply problems can be reported to Thames WaterSutton and East SurreyAffinity Water and Southern Water.

Drivers and residents can keep updated on general safety tips via the county council’s website and on local travel updates via the Surrey Travel Twitter feed and BBC website.

The county council has also been helping out with clearing roads and removing fallen trees and further updates, including road closures, can be found on the highways section of Surrey’s website.

This entry was posted in Runnymede Borough Council, Runnymede Police, Runnymede Residents, Safer Runnymede, Surrey County Council, Surrey Fire and Rescue, Surrey Residents Network and tagged , , . Bookmark the permalink.

2 Responses to Surrey County Council Flooding update

  1. Kayo Rippingham says:


    The telephone numbers for Elmbridge and Runnymede are incorrect. Please could you amend them to have 01372 474474 for Elmbridge and 01932 838383 for Runnymede.

    Many thanks


    Kayo Rippingham | Communications Officer | Runnymede Borough Council | | 01932 425504 | 07825 115632 |

    Think before you print this
    This message, and associated files, is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential or subject to copyright. If you are not the intended recipient please note that any copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately. Opinions, conclusions and other information in this message that do not relate to the official business of Runnymede Borough Council shall be understood as neither given nor endorsed by Runnymede Borough Council.

  2. johndubyah says:

    Plaudits for producing this very Community Informative post. This is alongside my admiration and respect for all those others doing their utmost to help the community – the Agencies (including the much maligned Environmental Agency) and Services, and not least of course the volunteers.

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