Poor communication….but have you invested?

Amandacomms's Blog

At least twice today when I have been listening to Radio 4 (yes, I am getting very grown up) I heard problems being attributed to poor communication. In the first instance it was about the problems on the trains that happened around Christmas and New Year.  In the second report I can’t remember what the issue was but it was blamed on ‘bad communication’.

It isn’t something that surprises me. Often when things go wrong or something isn’t implemented properly communication is the first thing that gets singled out for blame. Anyone working in communication, and particularly in the public sector, is used to this being the position and of the need to be able to identify the positive work that was done. In many cases I have witnessed it is not communication that is to blame but a failure in the system or procedures, or a poorly thought out…

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About Roger Nield MBE

Safety Director for the SMPL Organisation and supporting our Vulnerable Veterans Programme.
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