from Afinity Water…. (More will follow)
We would like to apologise to customers for any disruption to their supply following a burst to a 1000mm main at our Egham water treatment works around midnight on Wednesday morning.
A team of technicians at Egham have been working around the clock and have been able to partially restore water treatment at our works. This has been done by creating a by-pass pipe installation, which is being used to help maintain supplies of treated water into our network, but at a much reduced rate.
This by-pass will also allow us to start up full operations at our plant, much more quickly, once the full repair to the 1000mm main has been completed.
A pipe failure of this nature is unprecedented. The pipe is custom made from specialist glass reinforced plastic and this repair is complex. The replacement section of pipe was delivered on site early Thursday morning and our work to install it is in progress. We will issue an update on the status of this repair before midday today.
Our teams have been continuing work to maintain water supplies by diverting water from other areas and by managing a reduced water pressure across parts of our network.
During this time some of our customers may experience lower water pressure than normal.
We have been using our safeguard register to identify vulnerable domestic customers, local hospitals and nursing homes, and we have been providing alternative water supplies wherever possible, in case these are required.
We recognise the inconvenience of reduced water supplies and would like to thank our customers in the communities we serve for assisting us by using water sparingly and for their patience and understanding while we are working to restore full capacity to our treatment works.