Water Supply and Pressure Problems – Egham and surrounding areas

Postcodes affected : GU15, GU18, GU19, GU20, GU21, GU24, GU25, KT15, KT16, RG12, RG42, SL4, SL5, TW3, TW4, TW5, TW14, TW15, TW18,TW20, UB1, UB18, UB2, UB3, UB4.

Update 13.30

Repairs are ongoing to the large water main that burst at Egham Water Treatment Works, and we’re pulling out all the stops to keep customers’ taps flowing.

In the meantime we urge customers to only use as much as they need for the essentials – drinking, washing and cooking – while we fix the problem.

Thank you for doing your bit, we really appreciate it.

Where we are working

Search below for a complete list of all major works and any current incidents (not including routine maintenance or smaller leakage repairs).  Our website also provides current up-to-date information specifically on Customer alerts and a comprehensive view of our Planned work in the future in your area.

Mains Renewals and Trunk Mains

Please select one of the areas below to find out the major works that Affinity Water is currently carrying out.

County

Various locations

Various – Various Streets

Water Supply and Pressure Problems – Egham and surrounding areas (click here for more info) – 01 July 2015

Postcodes: GU15, GU18, GU19, GU20, GU21, GU24, GU25, KT15, KT16, RG12, RG42, SL4, SL5, TW3, TW4, TW5, TW14, TW15, TW18,TW20, UB1, UB18, UB2, UB3, UB4

——————————————————————————–

Update 13.30

Repairs are ongoing to the large water main that burst at Egham Water Treatment Works, and we’re pulling out all the stops to keep customers’ taps flowing.

In the meantime we urge customers to only use as much as they need for the essentials – drinking, washing and cooking – while we fix the problem.

Thank you for doing your bit, we really appreciate it.


Update 10:50

Our team of technicians at Egham have been working around the clock and have been able to partially restore water treatment at our works, following a burst on a 1000mm diameter water main at our Egham water treatment works around midnight on Wednesday morning (1 July).

This has been done by creating a by-pass pipe installation, which is being used to help maintain supplies of treated water into our network, but at a much reduced rate of 18 million litres a day.

Our teams have been continuing work to maintain water supplies by diverting 70 million litres a day of water from other areas and by managing a reduced water pressure across parts of our network. In addition, Thames Water is providing us with 15 million litres of water a day.

This by-pass will also allow us to start up full operations at our plant, much more quickly, once the full repair to the 1000mm main has been completed.

The vast majority of our customers are still having their supplies maintained, though during periods of high demand, some customers may experience lower water pressure than normal.

We are aware that some of our customers may have experienced a loss of supply and we would like to reassure them that we are doing everything possible to restore supplies. We would like to apologise to customers for any disruption to their supply following this burst.

A pipe failure of this nature is unprecedented. The pipe is custom made from specialist glass reinforced plastic and this repair is complex. The replacement section of pipe was delivered on site early Thursday morning (2 July) and our work to install it is well underway. We will issue an update on the status of this repair before midday today.

We have been using our safeguard register to identify vulnerable domestic customers, local hospitals and nursing homes, and we have been providing alternative water supplies wherever possible, in case these are required.

We recognise the inconvenience of reduced water supplies and would like to apologise to customers for any disruption to their supply.

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About Roger Nield MBE

Safety Director for the SMPL Organisation and supporting our Vulnerable Veterans Programme.
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